Terms and Conditions

**Payments, Shipping, Returns, and Cancellations**

Terra Novelis Centre Ltd offers secure online transactions. We accept Visa, MasterCard, American Express, Discover, and PayPal.

Please be aware that some Visa and MasterCard issuing banks impose a “Foreign Transaction Fee” on credit card transactions processed outside of Canada, even if the transaction is denominated in Canadian Dollars. This “Foreign Transaction Fee” is an arbitrary fee imposed by the credit card issuing banks, which accrues solely to their benefit. We derive absolutely no benefit, monetary or otherwise, from the assessment of these fees.

Personal checks, cashier’s checks, and money orders are accepted as long as they are received at least 30 days prior to the program start date. Please print our order form and mail it to:

**Terra Novelis Centre Ltd**  

Ordering Department  

3809 Scarpe Road  

Duncan, B.C.  

V9L 6E9  

CANADA  

Note: If you live outside Canada, your check must be drawn from a Canadian bank in Canadian Dollars. A $25 CAD returned check fee will be charged for each item returned from a bank.

**Program Payment Arrangement**

To guarantee your space(s), a $1000 CAD deposit per guest is required at the time of booking. The deposit allows us to book your reservation and begin the registration process for your program. Full payment is due 21 days prior to the program start date. If we do not receive your balance due by the deadline, we reserve the right to reassign your reservation in the program to another guest. You are responsible for discretionary travel cancellation insurance, airfare, and optional international mobile services, and travel tax expenses, none of which are covered by your payment to us. These recommended items are not available through Terra Novelis Centre Ltd.

**Cancellation/Transfer Policy for Terra Novelis Programs**

Due to advanced planning requirements by program participants and our staff, it is necessary to administer the following policy for Terra Novelis's residential, virtual, and online programs (not including third-party hosted online courses). Registrations may be canceled within one business day from the time of phone or online registration with no penalty. Please call our Registrar at [insert contact number] to cancel.

If for any reason you are not accepted into the program, all payments you have submitted will be refunded in full.

If you need to transfer out of your retreat and into another, you may do so one time with no fee* if the transfer is completed 35 days before the start of the program. If you transfer within 34 days of the program, an administrative fee of $100 will apply. *Additional transfer requests will incur a fee of $100 each.

If you cancel your program 35 days or more before the start of the program, a $100 administrative fee will apply. If you cancel between 34 - 10 days, we will issue a non-refundable credit voucher (less the $100 fee) that you may use towards another Terra Novelis residential retreat within one year of the voucher issue date.

If you cancel less than 10 days before the program starts, if you leave the program early for any reason, or if you do not show up, no refund or credit voucher will be issued. In emergency circumstances, please contact our Program Registrar.

We reserve the right to cancel the program up to 32 days in advance of the program date if there is not sufficient enrollment or due to other unforeseen circumstances. If we cancel your program, you will be notified and given the option to transfer your payment to another program or to receive a full refund.

**NOTE:** We recommend that you do NOT book a flight until 32 days before your program starts. We will not be responsible for costs incurred due to cancellations.

**Online Program Cancellation Policy**

You may cancel your enrollment for any reason during the first week of the program. The deadline is the first Friday of the program, and we will refund your enrollment fee less any credit card fees charged by our payment processing provider.

**Product Return and Exchange Policy**

We want you to be completely satisfied with your purchase and strive to provide expert guidance to help you choose the best possible products for your needs. Our products are guaranteed; if an item does not meet your expectations, you can return it. If an item you have purchased turns out to be unsuitable for any reason, please send it back within 30 days for a refund or exchange.

**Returns and Exchanges**

Please call our Service Centre or send us an email at [insert contact email], if you wish to return or cancel an order placed online.

**Returning by Mail**

Returned items must be sent via insured, prepaid regular mail. To avoid unnecessary delays, please write “Returning Canadian Goods” on the outside of the package.

**Note:** Do not return items to the store by courier, as duty and/or brokerage fees may be charged, and your return may not be accepted. If you request an exchange, please remember that additional payment for return postage may be charged.

**Shipping and How to Cancel an Order**

Most orders ship within 24-72 hours. Please call us immediately if you choose to cancel your order. We promise to make every effort to cancel your order before it ships. If we are unable to cancel an item before it ships, it will be subject to our standard return policy. We will confirm all cancellations submitted to us, whether successful or not, via email or by phone.

**Quick Overview**

- You are free to return almost any item within 30 days of receipt.

- You are responsible for round-trip shipping.

- All items must be returned in their original packaging and in "like new" condition.

- Items returned not in "like new" condition may incur additional restocking fees.

- Returned items are subject to inspection prior to issuing credit.

- All returned items must be repackaged as originally received; otherwise, additional restocking fees may apply.

**If you have any questions about our Payments, Shipping, Returns, and Cancellations policies, please email us at [insert contact email] or call us at [insert contact number] (Local and International).**

---

**Acceptance of Terms and Conditions Use**

This page states the Terms and Conditions “Terms” under which you may use the Terra Novelis Centre Ltd’s website, educational materials, or attend a program. Please read this page carefully. By using this website, our educational materials, or attending a Terra Novelis program, you agree to be bound by these Terms. If you cannot accept these Terms, please do not use this site, our educational materials, or attend a Terra Novelis program. We reserve the right to revise these Terms without notice to you by updating this posting. Using our site, educational materials, or attending a program after any changes are posted to these Terms constitutes your acceptance of those changes. Please consult these terms of use regularly.

**Access to This Website**

You agree to use this website only for the lawful purposes described in more detail in the “Restrictions on Use” section below. You agree not to take any action that might compromise the security of the website, render the website inaccessible to others, or otherwise cause damage to the website or the Content. You agree not to add to, subtract from, or otherwise modify the Content, or to attempt to access any Content that is not intended for you. You agree not to use the website in any manner that might interfere with the rights of third parties. To access this website or some of the resources it offers, you may be asked to provide certain registration details or other information. It is a condition of your use of this website that all the information you provide will be correct, current, and complete. If we believe the information you provide is not correct, current, or complete, we have the right to refuse you access to this website or any of its resources, and to terminate or suspend your access at any time without notice.

**Restrictions on Use**

This website is provided solely for non-commercial, personal use, and/or to learn about Terra Novelis Centre Ltd and the products and services we provide. You may not use this website for any other purpose, including any commercial purpose, without our express prior written consent. For example, you may not (and may not authorize any other party to) (1) co-brand this website, or (2) frame this website, or (3) hyperlink to this website without the express prior written permission of an authorized Terra Novelis representative. For purposes of these Terms of Use, “co-branding” means displaying a name, logo, trademark, or other means of attribution or identification of any party in a manner likely to give a user the impression that such other party has the right to display, publish, or distribute this website or Content accessible within this website. You agree to cooperate with Terra Novelis in causing any unauthorized co-branding, framing, or hyperlinking immediately to cease.

**Trademarks**

The material and Content accessible from this website, and any other World Wide Web website owned, operated, licensed, or controlled by Terra Novelis Centre Ltd is the proprietary information of Terra Novelis or the party that provided the Content to us, and we or the party that provided the Content retains all right, title, and interest in the Content. Accordingly, the Content may not be copied, distributed, republished, uploaded, posted, or transmitted in any way without Terra Novelis's prior written consent, or unless authorized in writing elsewhere on our website, except that you may print out a copy of the Content solely for your personal use. You are prohibited from using any of the marks or logos appearing throughout the website without our express written permission.

**Copyrights**

This website and its Content are protected by Canadian and/or foreign copyright laws and belong to Terra Novelis Centre Ltd or its partners, affiliates, contributors, or third parties. The copyrights for the Content are owned by Terra Novelis or other copyright owners who have authorized their use on this website. You may download and reprint Content for non-commercial, non-public, personal use only. If you are accessing this website as an employee or member of any business or organization, you may download and reprint Content only for educational or other non-commercial purposes within your business or organization, except as otherwise permitted by Terra Novelis, for example, in certain password-restricted areas of the website. You may not manipulate or alter in any way images or other Content on the website.

**Hyper-links**

This website may be hyper-linked to other websites, which are not maintained by, or related to, Terra Novelis. The inclusion of any hyper-link to a third-party website does not imply endorsement, sponsorship, or recommendation by us of that website. Hyper-links to such websites are provided as a service to users and are not sponsored by or affiliated with this website or Terra Novelis. We have not reviewed any or all of such websites and are not responsible for the content of those websites. We also make no representations about the availability of hyper-linked websites. Hyper-links are to be accessed at the user’s own risk, and no representations or warranties about the content, completeness, or accuracy of these hyper-links or the websites hyper-linked to this website. If you hyper-link to a website, please be aware that you will leave our website and will become subject to the rules and conditions of the linked website(s). We recommend that you make yourself aware of the Terms of Use of any websites you link to from our website.

**Submissions**

You hereby grant to Terra Novelis the royalty-free, perpetual, irrevocable, worldwide, non-exclusive right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display all content, remarks, suggestions, ideas, graphics, or other information communicated to us through this website (together, hereinafter known as the “Submission”), and to incorporate any Submission in other works in any form, media, or technology now known or later developed. Terra Novelis will not be required to treat any Submission as confidential and may use any Submission in its business (including without limitation, for products or advertising) without incurring any liability for royalties or any other consideration of any kind, and will not incur any liability as a result of any similarities that may appear in future Terra Novelis operations. By making a Submission, you guarantee to us that you have the legal right to post the content in the Submission and that it will not violate any law or the rights of any person or entity.

We will treat any personal information that you submit through this website in accordance with our Privacy Policy as set forth on this website.

**Downloading Material**

You understand that we cannot and do not guarantee or warrant that files available for downloading from the Internet will be free of viruses, worms, malware, Trojan horses, or other code that may manifest contaminating or destructive properties. You are responsible for implementing sufficient procedures and checkpoints to satisfy your particular requirements for accuracy of data input and output, and for maintaining a means external to this website for the reconstruction of any lost data. We do not assume any responsibility or risk for your use of the Internet.

**Disclaimer**

Terra Novelis makes no express or implied warranties, representations, or endorsements whatsoever with respect to the website, the service, or the content. We expressly disclaim all warranties of any kind, express, implied, statutory, or otherwise, including, but not limited to, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement, with regard to the website, the service, the content, and any product or service furnished or to be furnished via the website. We do not warrant that the functions performed by the website or the service will be uninterrupted, timely, secure, or error-free, or that defects in the website or the service will be corrected. We do not warrant the accuracy or completeness of the content, or that any errors in the content will be corrected. The website, the service, and the content are provided on an “as is” and “as available” basis.

**Limitation on Liability**

Terra Novelis Centre Ltd, its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors will not be liable for any incidental, direct, indirect, punitive, actual, consequential, special, exemplary, or other damages, including loss of revenue or income, pain and suffering, emotional distress, or similar damages, even if the company has been advised of the possibility of such damages. In no event will the collective liability of Terra Novelis and its subsidiaries, affiliates, licensors, service providers, content providers, employees, agents, officers, and directors to any party (regardless of the form of action, whether in contract, tort, or otherwise) exceed the greater of $100 CAD or the amount you have paid to us for the applicable content, product, or service out of which liability arises.

**Indemnity**

You will indemnify and hold Terra Novelis and its subsidiaries, affiliates, licensors, content providers, service providers, employees, agents, officers, directors, and contractors (hereinafter known as the “Indemnified Parties”) harmless from any breach of these Terms of Use by you, including any use of Content other than as expressly authorized in these Terms of Use. You agree that the Indemnified Parties will have no liability in connection with any such breach or unauthorized use, and you agree to indemnify any and all resulting losses, damages, judgments, awards, costs, expenses, and attorney’s fees of the Indemnified Parties in connection therewith. You will also indemnify and hold the Indemnified Parties harmless from and against any claims brought by third parties arising out of your use of the information accessed from this website.

**Information You Provide**

You may not post, send, submit, publish, or transmit in connection with this website any material that: you do not have the right to post; advocates illegal activity or discusses an intent to commit an illegal act; is vulgar, obscene, pornographic, or indecent; does not pertain directly to this website; threatens or abuses others; libels, defames, invades privacy, stalks, or is offensive; seeks to exploit or harm children; infringes any intellectual property rights; violates any law or may be considered to violate any law; impersonates or misrepresents your connection to any other entity or person; advertises any commercial endeavor; solicits funds, advertisers, or sponsors; includes programs which contain viruses or other harmful code; disrupts the normal flow of dialogue; contains hyper-links to other websites with inappropriate content.

Although under no obligation to do so, we reserve the right to monitor use of this website to determine compliance with these Terms of Use as well as the right to remove or refuse any information for any reason.

Notwithstanding these rights, you remain solely responsible for the content of your Submissions. You acknowledge and agree that neither Terra Novelis nor any third party that provides Content will assume or have any liability for any action or inaction by us or such third party with respect to any Submission.

**Privacy Policy**

Terra Novelis values our relationship with you and your privacy. The data we collect from you will not be shared outside of Terra Novelis and will be used for the purpose of purchase history, program enrollment, and communications. 

**Security**

Any passwords used for this website are for individual use only. You will be responsible for the security of your password (if any). We will be entitled to monitor your password and require you to change it at our discretion. If you use a password that we consider insecure, we will be entitled to require the password to be changed and/or terminate your account.

You are prohibited from using any services provided in connection with this website to compromise security or tamper with system resources and/or accounts. The use or distribution of tools designed for compromising security is strictly prohibited. If you become involved in any violation of system security, we reserve the right to release your details to system administrators at other websites to assist them in resolving security incidents. We also reserve the right to investigate suspected violations of these Terms of Use.

Terra Novelis reserves the right to fully cooperate with any law enforcement authorities or court order requesting us to disclose the identity of anyone posting any material that is believed to violate these Terms of Use.

By accepting this agreement, you waive and hold harmless Terra Novelis Centre Ltd from any claims resulting from any action taken by us during or as a result of our investigations and/or from any actions taken as a consequence of investigations by either Terra Novelis or law enforcement authorities.

**Claims of Copyright Infringement**

Pursuant to Canadian Copyright Law, notifications of claimed copyright infringement should be sent to Terra Novelis’s Designated Agent.

**Miscellaneous**

These Terms of Use will be governed and interpreted pursuant to the laws of British Columbia, Canada, notwithstanding any principles of conflicts of law. You specifically consent to personal jurisdiction in British Columbia in connection with any dispute between you and Terra Novelis arising out of these Terms of Use or pertaining to the subject matter hereof. The parties to these Terms of Use each agree that the exclusive venue for any dispute will be in the courts of British Columbia. If any part of these Terms of Use is unlawful, void, or unenforceable, that part will be deemed severable and will not affect the validity and enforceability of any remaining provisions. These Terms of Use constitute the entire agreement among the parties relating to this subject matter. Notwithstanding the foregoing, any additional terms and conditions on this website will govern the items to which they pertain. We may revise these Terms of Use at any time by updating this posting.